Safe accommodation
A confidential refuge offering a secure, welcoming place to stay while plans are made for the future.
Safety · Dignity · New Beginnings
New Beginnings Support Services
Supporting people towards safety, stability and new beginnings. We provide a confidential domestic abuse refuge and practical, respectful support for people affected by violence and abuse.
Need to leave quickly? Use the Safe Exit button at the top of every page. In an emergency, always call 999.
Who We Are
New Beginnings Support Services is a community-focused UK organisation working alongside people affected by domestic abuse, violence and housing insecurity. We are the trading name of Property and New Beginnings UK CIC, a community interest company registered in England and Wales.
Our work is built on trust. We listen first, we move at the pace of the person we are supporting, and we treat privacy and safeguarding as the foundation of everything we do.
Safety first
Confidential support and a safe place to stay.
Person-led
Practical help shaped around individual needs.
Stability
Support with housing, essentials and next steps.
Community
Working with local partners and professionals.
Our Support
We support adults and families affected by violence and abuse with a combination of safe accommodation, practical assistance and ongoing advocacy.
Practical assistance
Essentials on arrival, help with benefits, housing applications, appointments and everyday needs.
Advocacy & advice
Support to navigate services, understand options and be heard by the agencies involved.
The Domestic Abuse Refuge
Our refuge provides confidential, safe accommodation for people fleeing domestic abuse. Rooms are prepared with care before anyone arrives, and the location is never shared publicly.
Support is offered without judgement, with time and space to rest, think and plan the next steps safely.
Learn About Our RefugeMake a Referral
Referrals can be made by professionals, partner organisations, or by someone seeking support for themselves. Share a few details and our team will respond confidentially to discuss availability and the support that may be suitable.
Support Our Work
Donations become practical help: toiletries and bedding for someone arriving with nothing, children's books, kitchen basics and community supplies. Your support makes practical help possible.
Donate
Some Of Our Partners
The National Lottery Community Fund
West Midlands Police
Greater Birmingham Chambers of Commerce
The Co-op
Umbrella
Women's Aid
Anawim — Birmingham's Centre for Women
Cranstoun
Routes to Support
We work alongside funders, police, business and community partners to keep support available locally.